We as a diversified organization, can function as an offshore Back Office for our international clients like those based in the United Kingdom. Our experts carry out various kinds of IT and software development functions with efficiency and precision. India has fast emerged as a dream destination for multinational companies which want their business processes to be outsourced to a cheaper foreign market. Some of the benefits of establishing back offices in India are as follows:

• Large pool of computer literate and English speaking professionals
• Quicker turnaround time owing to time zone difference between India and UK
• Well recognized Information technology skills in India
• Cost reduction by 40-50% for the client as the labor in India is relatively cheaper
• Various combination of skills are readily available (For example computer and legal or medical skills)
• Strong government support for such activities
• Excellent training infrastructure
• Excellent telecom infrastructure in major cities

Some of the common processes which can be outsourced for back office operation are as follows:

• Billing
• Revenue accounting
• Internet surfing and searching
• e-Mail center
• Proofreading

Employee is the greatest asset that an organization has. We are appreciated in the industry for providing excellent Professional training to dealers and manufacturers for improving their profitability and productivity. Our experts train the staff and help them in honing skills required to increase customer retention and enhance the after sales support quality. We help the employees in becoming more adaptable to both the company environment as well as other situations. The motto is to ensure a high degree of client satisfaction by making the employees well versed with their needs and aspirations. Our services are offered both in India and Middle East at industry leading prices. Some of the factors that are required for undertaking effective employee training are as follows:

• Training is structured to improve individual and overall team performance
• The benefits of training are felt in every operational area of the business
• Training can be tailored to suit the individual demands of the business
• Training is recognized as the most effective way to cope with change, especially when it targets people at the leading edge of the business
• A hands-on approach ensures that attention is focused sharply on improving bottom line profitability
• A needs analysis study is conducted with the client prior to undertaking training
• Continued follow up support is maintained beyond the courses themselves

Some of the features of our employee training programs are as follows:

• Generates business through sales and after-sales departments
• Builds brand image through direct marketing activities
• Profiles specific aspects of the business to establish a competitive advantage; and matches the pace of change to a program of training
• Significant improvements in staff motivation and profitability
• Courses can be either off-the-shelf or tailored to the specific requirements of individual manufacturers or dealers

MIS or the Management Information System is an easy and effective way to streamline the company processes and operations. We offer proprietary software for each program which is designed to suit the requirement of each client. Some of the main benefits of the system are as follows:

• Security of client's database
• Fast and efficient processing of claims

MIS reports include the following:

• Business achievements
• Business progress
• Actual to budget and actual to forecast statistics
• Branch performance monitoring
• Premiums/ claims ratio
• Premium/ claim with budget comparison
• Portfolio S/I exposure analysis
• Gross and net income summary
• Client experience, claim experience for 5 years
• Operating cost analysis, activity analysis and portfolio analysis.

Any product needs to be backed and well complimented by a comprehensive marketing support service. We offer marketing and support services which are developed after duly consulting the concerned client. The dealer network for every client is served by a two tier team of corporate development managers and warranty representatives. Their designated roles and functions are mentioned below:

Corporate Development Managers:

• To provide a proactive approach to all business issues relating to the program.
• To agree a business action plan that creates a strong financial outcome to the usage of the program
• To monitor and analyze all performance issues and offer profitable solutions
• To train dealer staff and monitor individual performance
• To provide ongoing access to best practice approach so as to ensure the continued development of the account
• To monitor claims performance and provide a regular update as to performance
• To agree a schedule of business meetings to discuss and update on overall program performance

Warranty Representative:

• To maintain a regular call cycle with the individual dealer account
• To collect the product, ensuring accuracy and completion of application forms
• To check, collect & receive an invoice for policies sold and receive payment
• To regularly update the dealer on program development and monitor the display material

Over the years, we have built our reputation as one of the leading claim handling services provider. We have dedicated claim lines in our every office for each of the programs which are looked after by trained and skilled claims engineers who have nearly 10 years of relevant experience in the field. Some of the features of our claim handling services are as follows:

• Claims authorization/approval for all warranty repairs provided by us
• Claims authorized over the phone within 3-7 minutes (approx.)
• Centralized Unix based database server situated at Delhi
• Regional offices connected via lease lines, enabling each office to access policy details and authorize claims quickly and efficiently
• All India claims monitoring carried out centrally from Delhi by the Groups Claim Engineer for each program
• Prompt claims reimbursements made directly to the repairer by the company
• No payments to be made by the policyholder towards any warranty repair

We are engaged in offering IT software and programs for our clients as per their exact need and requirement. Our experts install these support systems in the offices of our clients and also provide excellent back up or after sales services. The technical support systems provide assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. Our technical support services aim to help the client solve specific problems associated with a product. Some of the basic features of IT support services offered by us are as follows:

• Database management
• Streamlining of office operations
• Cost effective
• Reliable and accurate

We also have the expertise in providing outbound and inbound telemarketing services. Telemarketing is a type of direct marketing in which a sales person calls the prospective customers or handles existing customer queries on telephone. It is a very prevalent form of direct marketing that requires great oratory skills and convincing ability on the part of the concerned sales person. Our services are easy to afford and are rendered through trained and affable sales persons who possess great persuasive skills. Outbound calls involve calling up randomly to prospective buyers and convincing them about buying a product or availing a service. On the other hand, inbound telemarketing involves handling on customer queries on telephone.

We provide full technical support for database management for our esteemed corporate clients. Our experts develop Database Management System (DBMS) which is basically a set of programs which monitors the development, maintenance and the use of database of an organization and its end users. Some of the main advantages of our database management services are as follows:

• Streamlining of company operations
• Proper storage of company's important data and information
• Safety and reliability of data stored
• Hassle free operation and easy to manage